Terms Of Business

1.1 Our legal name is SPOYNT Ltd (“SPOYNT”). Our registered office is at:

71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Company registration number: 14156599

1.2 SPOYNT Ltd is registered with the UK Financial Conduct Authority under FRN 903071 as an EMD Agent, with rights to distribute or redeem electronic money (e-money) and provide certain payment services on behalf of an e-money institution, Noveba Limited, FRN 900924.

1.3 You may contact us at any time by writing to us at the above address or sending an email to our Support Team (payment@spoynt.com). Contact details are available in the FAQ section of our website.

2.1 SPOYNT Ltd operates as an EMD Agent with rights to distribute or redeem electronic money (e-money) and provide certain payment services on behalf of an e-money institution.

• FRN: 903071 (https://register.fca.org.uk/s/firm?id=0014G0000323qkeQAA )
• Regulator: Financial Conduct Authority
• Effective From: 01/04/2021

Principal Firm Details:

• Name: Noveba Limited
• Company Number: 11610200
• Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
• Companies House Ref: https://beta.companieshouse.gov.uk/company/11610200
• Type: EMD
• FRN: 900924
• Current status: Authorised Electronic Money Institution A firm that we have given permission to issue electronic money (e-money) and provide payment services.
• Regulator Name: Financial Conduct Authority
• Effective From: 16/08/2019
• Reference: https://register.fca.org.uk/s/firm?id=0010X00004JBGVaQAP

3.1 SPOYNT Ltd is subject to legislative requirements under the Electronic Money Regulations 2011 and the Payment Services Regulations 2017.

4.1 SPOYNT Ltd applies fees and charges to its products and services. Details are available in the Fees section of our website. These fees may be amended periodically.

5.1 The personal information requested from you is required for account opening checks. We will process your data in compliance with the Data Protection Act 2018.

6.1 You may submit complaints via:

• In writing (letter or email)
• Verbally

6.2 Your complaint will be investigated by SPOYNT Ltd, and an acknowledgment letter will be sent to you. If unresolved within 35 business days, you may escalate your complaint to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

7.1 Any material changes will be notified via email, website notices, or the app.

Customers and/or transactions that have a direct and clear link (e.g., entity/asset ownership, UBO, business ties, or other strong relationships) to the following jurisdictions are subject to the following service supply status:

The list above is subject to regular change / update.

Important:

Being a part of the global financial system, SPOYNT Ltd Limited relies on external financial/payment partners for performing certain operations (including transfers and accounts). It is SPOYNT Ltd’s obligation to adhere to partners’ policies and terms of business, thus, SPOYNT Ltd reserves the right to refuse its Clients certain actions and prohibit transactions as required by its partners terms and conditions.

SPOYNT Ltd will not provide account or payment services to entities operating in or related to the following sectors/industries:

Provision of payment and account services related to the following industries and types of activities may be subject to separate EDD (Enhanced Due Diligence) / KYB (Know Your Business) / KYCC (Know Your Customer’s Customer) / Risk Analysis and Banking Provider’s Approval.